ROXBOROUGH AUTO SERVICE INC.

AUTOMOTIVE REPAIR TERMS OF SERVICE AND REPAIR AUTHORIZATION AGREEMENT

Effective Date: 07/01/2023

These Terms of Service apply to all inspections, diagnostic services, maintenance, repairs, parts, towing coordination, storage, and other automotive services provided by Roxborough Auto Service Inc., referred to in these Terms as “Roxborough Auto Service,” “the Shop,” “we,” “us,” or “our.”

By delivering a vehicle to the Shop, signing or electronically approving a repair order, or authorizing work by telephone, text message, email, or another accepted method, the customer agrees to these Terms.

1. Customer Authority

The customer represents that they are the registered owner of the vehicle or have permission from the owner to authorize inspection, diagnosis, maintenance, repairs, and related services.

The customer agrees to provide accurate contact information and to notify the Shop promptly of any changes.

2. Vehicle Information and Requested Services

At the time the vehicle is delivered, the Shop will document, where applicable:

• The customer’s name, address, and contact information.
• The vehicle’s year, make, model, registration information, mileage, and vehicle identification number.
• The date and approximate time the vehicle was delivered.
• The services requested or symptoms reported by the customer.

Descriptions provided by the customer are used to assist with diagnosis but do not guarantee that the reported symptom can be duplicated or that a particular repair will correct every condition affecting the vehicle.

3. Diagnostic Services

Diagnostic work is a separate professional service and may involve technician time, testing, disassembly, scan-tool use, research, road testing, or other procedures.

The diagnostic charge is:

Diagnostic Fee or Rate: $185.00

Diagnostic charges may apply even when:

• The customer declines the recommended repair.
• The vehicle is repaired elsewhere.
• No repair is performed.
• The condition is intermittent or cannot be duplicated.
• Additional testing is required.
• The diagnosis identifies more than one possible cause.

A diagnosis represents the Shop’s professional assessment based on the information and vehicle condition available at the time of testing. Automotive systems can have multiple related failures, hidden defects, intermittent conditions, or additional problems that cannot reasonably be identified until initial repairs are completed.

4. Repair Estimates and Authorization

No repair will be performed without customer authorization.

When the exact repair or cost is not known at the time the vehicle is delivered, the repair order will identify the authorization method selected by the customer:

1. No repairs may be performed until the customer is informed of the proposed repairs and total price and gives authorization.
2. Diagnostic or repair work may begin up to a customer-approved maximum amount. Further authorization is required before that amount is exceeded.
3. The customer may authorize diagnosis or repair of the described problem without a specific maximum amount after being informed of the applicable labor rate.

Authorization may be provided in writing, electronically, by text message, by email, or orally. Oral authorizations may be documented by the Shop, including the date, time, identity of the person authorizing the work, employee receiving authorization, telephone number used, and specific work authorized.

The Shop’s regular labor rate is:

Labor Rate: $170.00 per labor hour

Specialized, diagnostic, programming, fabrication, commercial, or sublet work may be billed at a different rate when disclosed to the customer.

5. Estimates and Additional Repairs

An estimate is based on the visible condition of the vehicle and information available at the time it is prepared. Unless expressly identified as a fixed-price quotation, an estimate is not a guarantee that additional parts, labor, testing, or services will not be required.

The Shop will request additional authorization before performing work that exceeds the customer’s authorized amount.

The customer may decline additional work. However, the customer remains responsible for authorized diagnostic services, disassembly, parts, labor, towing, sublet services, and other charges already incurred.

6. Parts

Parts installed may be new, original-equipment manufacturer parts, aftermarket parts, used parts, remanufactured parts, reconditioned parts, or rebuilt parts, as disclosed on the estimate or repair order.

Parts availability, manufacturer changes, shipping delays, superseded part numbers, back orders, and discontinued parts are outside the Shop’s control.

Special-order, programmed, painted, electrical, electronic, VIN-specific, or custom parts may require a deposit and may not be returnable after they have been ordered. Any nonrefundable deposit or special-order condition will be disclosed before the order is placed.

7. Customer-Supplied Parts

Customer-supplied parts will only be installed with the Shop’s prior approval.

The Shop does not provide a warranty on customer-supplied parts and is not responsible for incorrect, defective, incomplete, incompatible, previously used, or poor-quality customer-supplied parts.

Additional labor caused by an incorrect or defective customer-supplied part—including removal, diagnosis, reinstallation, modification, or obtaining the correct part—will be charged to the customer.

Failure of a customer-supplied part does not automatically establish defective workmanship by the Shop.

8. Replaced Parts

The customer may request the return or inspection of replaced parts before the repair is completed.

Parts may not be available for return when:

• They must be returned to a manufacturer, supplier, rebuilder, or warranty provider.
• They have a core value or core-return requirement.
• Their return is prohibited by law or environmental requirements.
• They contain hazardous material.
• The customer did not request their return before completion of the repair.

9. Completion Times and Delays

Completion dates and times are estimates unless expressly guaranteed in writing.

Repairs may be delayed by circumstances including:

• Parts availability or shipping delays.
• Discovery of additional problems.
• Manufacturer or technical-information delays.
• Specialized or sublet services.
• Staffing limitations.
• Weather, utility interruptions, equipment failure, or circumstances beyond the Shop’s reasonable control.

The Shop will notify the customer of a material delay and obtain the customer’s consent when required.

10. Test Drives and Vehicle Operation

The customer authorizes the Shop to operate and test-drive the vehicle as reasonably necessary to diagnose reported concerns, perform inspections, verify repairs, complete readiness monitors, confirm proper operation, or deliver the vehicle to the customer.

The vehicle may also be moved within or around the Shop’s property as reasonably necessary.

The vehicle will not be used for an unrelated purpose. Any use beyond testing or delivery requires separate customer authorization.

The customer confirms that the vehicle has valid registration and insurance unless the Shop is informed otherwise.

11. Vehicle Condition and Preexisting Damage

The Shop is not responsible for:

• Preexisting damage, rust, corrosion, deterioration, worn components, broken fasteners, seized parts, or hidden defects.
• Damage caused by previous repairs, modifications, accidents, improper installation, neglect, or lack of maintenance.
• Failure of unrelated components during or after service.
• Damage caused by aftermarket equipment, alarms, remote starters, wiring modifications, tuning, or non-original accessories.
• Mechanical or cosmetic conditions that were not caused by the Shop.

Rust, corrosion, age, heat, and previous repairs may cause bolts, fittings, wiring, hoses, trim, connectors, or other components to break during reasonable removal or disassembly. Additional labor or parts required because of those conditions will be presented for authorization when reasonably possible.

Nothing in this section releases the Shop from responsibility for damage directly caused by its negligence or unlawful conduct.

12. Personal Property

Customers should remove cash, valuables, documents, medications, firearms, tools, electronics, and other personal property before leaving a vehicle.

The Shop is not responsible for personal property left in the vehicle unless the loss or damage was directly caused by the Shop’s negligence.

Child safety seats should be removed or inspected and properly reinstalled by the customer before transporting a child.

13. Unsafe Vehicles and Declined Repairs

The Shop may refuse to operate or release a vehicle for a road test when it reasonably believes the vehicle is unsafe to drive.

When the customer declines a recommended safety repair, the Shop may recommend that the vehicle be removed by tow truck.

The customer acknowledges that declining recommended repairs may result in continued malfunction, additional vehicle damage, breakdown, loss of vehicle control, failed inspection, injury, or other consequences.

The Shop does not guarantee the safety or reliability of a vehicle when recommended repairs have been declined or when the vehicle contains defects outside the authorized scope of work.

14. Pennsylvania Safety and Emissions Inspections

A Pennsylvania safety or emissions inspection evaluates the vehicle’s condition and applicable requirements at the time of inspection.

An appointment, preinspection, previous inspection result, repair, or diagnostic service does not guarantee that the vehicle will pass inspection.

Inspection and emissions fees may remain due when a vehicle fails, is incomplete, is not ready for testing, or cannot be inspected because of its condition.

The customer is responsible for operating the vehicle sufficiently to complete required emissions readiness monitors after repairs or battery disconnection when applicable.

15. Repair Warranty

Unless a different warranty is stated on the final invoice, qualifying repairs performed by the Shop are covered for:

[Insert Warranty Period, such as 12 Months or 12,000 Miles, Whichever Occurs First]

The warranty begins on the invoice date and applies only to the original customer and vehicle unless otherwise stated.

Warranty coverage is limited to the specific parts and labor identified on the original invoice.

Warranty coverage does not include:

• Normal wear or scheduled maintenance.
• Abuse, misuse, overheating, racing, overloading, accidents, neglect, or improper maintenance.
• Failures caused by another defective or unrepaired component.
• Repairs, adjustments, or modifications performed by another person or facility.
• Customer-supplied parts.
• Used parts unless a separate written warranty is provided.
• Consequential expenses such as towing, rental vehicles, lodging, lost wages, lost profits, or loss of vehicle use, except where required by law.

The customer must notify the Shop promptly of a suspected warranty concern and provide the Shop a reasonable opportunity to inspect and correct the issue.

If work performed by the Shop was not completed in a skilled and workmanlike manner, the Shop will promptly remedy that work at no additional charge, provided the customer promptly reports the concern and allows the Shop an opportunity to inspect and correct it.

16. Payment

Payment is due in full when services are completed and before the vehicle is released, unless the Shop has approved other arrangements in writing.

The customer is responsible for all authorized:

• Parts and labor.
• Diagnostic charges.
• Taxes.
• Towing charges.
• Sublet services.
• Disposal or environmental charges.
• Programming or subscription charges.
• Storage charges.
• Other disclosed fees.

The Shop may require a deposit for major repairs, special-order parts, engine or transmission work, fabrication, programming, or other high-cost services.

The Shop may retain possession of the vehicle and exercise rights available under Pennsylvania law until authorized charges are paid.

17. Storage Charges and Unclaimed Vehicles

The Shop’s storage charge is:

Storage Fee: $100 per calendar day

Storage charges begin 5** days** after the customer is notified that:

• The vehicle is ready for pickup.
• An estimate has been provided and the customer has not responded.
• Repairs have been declined.
• The Shop has requested that the vehicle be removed.
• The vehicle cannot be repaired or serviced by the Shop.

Vehicles left without communication, payment, or pickup may be considered unclaimed. After providing any notice required by law, the Shop may arrange towing, off-site storage, or pursue other remedies permitted by Pennsylvania law.

The customer remains responsible for authorized repair charges, storage charges, towing charges, and other lawful expenses.

18. Insurance and Third-Party Payments

The customer is primarily responsible for payment, even when an insurance company, warranty company, fleet administrator, service-contract provider, or other third party may be responsible for some or all of the charges.

The Shop is not bound by a third party’s estimate, labor allowance, parts selection, reimbursement rate, or coverage decision unless the Shop expressly agrees in writing.

Any amount not paid by the third party remains the customer’s responsibility.

19. Communications and Electronic Authorization

The customer authorizes the Shop to communicate regarding the vehicle through telephone calls, voicemail, text messages, email, photographs, videos, electronic estimates, and electronic invoices using the contact information supplied by the customer.

Electronic approval, text-message approval, email approval, telephone authorization documented by the Shop, or a digital signature may be treated as authorization to perform the identified work.

Consent to service-related communications does not constitute consent to unrelated marketing communications.

20. Limitation of Responsibility

To the extent permitted by law, the Shop is not responsible for indirect, incidental, special, or consequential losses arising from a vehicle breakdown, unavailable parts, repair delay, or inability to use the vehicle.

This may include rental expenses, transportation expenses, missed appointments, lost income, lost profits, towing, lodging, or similar expenses unless the Shop separately agrees in writing or responsibility is imposed by law.

Nothing in these Terms limits responsibility that cannot legally be limited, including responsibility for the Shop’s negligence, intentional misconduct, or violation of applicable consumer-protection law.

21. Right to Refuse Service

The Shop may refuse or discontinue service when:

• A requested repair would be unsafe, unlawful, improper, or inconsistent with professional standards.
• The customer requests removal or disabling of legally required safety or emissions equipment.
• The vehicle presents an unreasonable safety, sanitation, hazardous-material, or biohazard risk.
• The customer engages in threatening, abusive, discriminatory, fraudulent, or disruptive conduct.
• The customer fails to authorize necessary work, communicate with the Shop, or pay amounts due.
• Required parts, information, tools, equipment, or technical capabilities are unavailable.

The customer remains responsible for authorized work and charges incurred before service was discontinued.

22. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania.

Any legal proceeding relating to these Terms or services provided by the Shop shall be brought in a court with proper jurisdiction in Philadelphia County, Pennsylvania, unless applicable law requires otherwise.

23. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

24. Entire Agreement

These Terms, together with the applicable estimate, repair order, work authorization, warranty, and final invoice, constitute the agreement between the customer and Roxborough Auto Service Inc.

Specific written terms on an estimate or repair order control over conflicting general language in these Terms.

No employee or representative may modify these Terms or provide an additional warranty unless the modification or warranty is made in writing and authorized by the Shop.